Shipping Policy
1. Order Processing Time
Orders are typically processed within 1–2 business days. During peak seasons or promotional periods, processing may take slightly longer.
2. Shipping Rates & Delivery Times
Shipping costs are calculated at checkout based on your location and shipping method selected. Estimated delivery times:
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Domestic: 3–7 business days
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International: 7–21 business days
Delivery times may vary due to customs procedures, carrier delays, or unforeseen circumstances.
3. Order Tracking
Once your order has shipped, you will receive a tracking number via email. Please allow up to 24–48 hours for tracking information to update.
4. Incorrect Shipping Information
Customers are responsible for providing accurate shipping details. We are not liable for delays or lost packages resulting from incorrect addresses. If you need to update your address, contact us immediately before the order ships.
5. Lost, Stolen, or Damaged Packages
Once a package is marked as delivered by the carrier, we are not responsible for lost or stolen items.
If your package arrives damaged, please contact us within 48 hours with photos of the product and packaging.
6. Customs, Duties & Taxes (International Orders)
International customers are responsible for any customs fees, import duties, or taxes that may apply. These charges vary by country and are not included in our product prices or shipping fees.
7. Delivery Issues
If your order is delayed beyond the expected timeframe, please contact our support team so we can assist with tracking or filing a claim with the shipping carrier.